FAQs

1. How can I contact you?

You can reach us via email at slumbernestusa@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the item. We ensure that all items are sourced from reputable suppliers to maintain quality and efficiency in delivery.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. You can request a refund within 30 days of receiving your item. Please contact us to initiate the return process.

4. What items are non-returnable?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. If you have questions about a specific product, please reach out to us for clarification.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

6. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.

7. Can I exchange my product for a different one?

The fastest way to exchange a product is to return the item you have and make a separate purchase for the new item once the return is accepted.

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.

9. Are there any shipping fees?

Shipping fees may apply depending on the order total and destination. You can view the shipping costs at checkout before finalizing your purchase.

10. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress on the carrier's website.

11. How long does shipping take?

Shipping usually takes 2–4 weeks, depending on your location. Once your order is shipped, you’ll receive a tracking number by email to follow your package every step of the way. If you have any concerns during shipping, our support team is here to assist you!